ABSOLUTE BOAT CARE · MALLORCA

The Sykes Experience

From professional judgement to a connected operating model.

THE STEP-AWAY QUESTION

What continues without Duncan?

ABC has expertise in its people. The challenge is making decisions, work and exceptions visible across the business without asking Duncan to reconstruct the day from separate records.

Capture the work at the point it happens. Preserve professional judgement. Let the system connect the records.

OCTOBER 2026

What the records revealed

On 3 November, the October handwritten timesheets were tested using AI scanning and reconciliation. Reading an entry is not the same as knowing which project, job, piece, time and materials belong together.

Human judgementClarify uncertain writing and resolve exceptions.
Connected captureRecord work against the correct boat, job and piece.
Commercial consequenceReconstruct the invoice from connected evidence, not memory.

The original October interactive source records have not yet been transferred to this hosted version.

SEE THE OPERATING MODEL

Quote to invoice

The sequence begins with Duncan's inspection and quote, then the captain's acceptance. Only acceptance authorises the proposed automatic creation of the project, jobs and pieces.

1. DuncanInspect, photograph, judge, quote and send.
2. CaptainReview and accept the quote.
3. System · proposedCreate project, jobs and pieces automatically.
4. CraftsmenPhotograph and describe the work; record time and materials on completion.
5. ABCReview exceptions, reconcile and invoice.

The finished narrated MP4 is not yet hosted here. No broken video player is displayed.

INTERACTIVE WALKTHROUGH

Try the job

Experience the capture sequence from a craftsman's phone. This is a functional demonstration, not a connection to ABC's live records.

1. Select the project